![]() We are glad to hear that you share our values and appreciate the value of purchasing a pre-owned device. ![]() We believe that buying second-hand is not only a great way to save money but also a more sustainable choice that benefits the environment. At our company, we take pride in offering high-quality second-hand products at competitive prices. Thank you for sharing your positive experience with us! We are thrilled to hear that you were impressed with the price, quality, and delivery time of the Nintendo Switch Lite you purchased from our store. Reply from The Big Phone Store Mar 24, 2023 We look forward to serving you again in the future and providing you with another positive experience. Thank you for your recommendation and for choosing The Big Phone Store. We're thrilled to hear that our recycling program resonates with you and that you will continue to use The Big Phone Store for your device purchasing needs. At The Big Phone Store, we are committed to reducing electronic waste and providing sustainable solutions for our customers. Lastly, we appreciate your commitment to recycling and helping the planet. ![]() Our team takes great care in refurbishing our devices to a high standard, ensuring that they are fully functional and meet our customers' expectations. We're also glad to hear that your refurbished phone looks like new and meets your needs, especially with the camera. We understand the importance of timely delivery, and we strive to provide a fast and efficient service to our customers. We're pleased to hear that you received great service and that your phone arrived within 48 hours. We take great pride in offering our customers a wide range of new and refurbished devices at competitive prices. We're delighted to hear that you found your ideal phone, the Galaxy S10, and saved money in the process. Reply from The Big Phone Store Apr 24, 2023ĭear JV, Thank you for your positive review and for choosing The Big Phone Store for your device purchasing needs. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you. Once again, we sincerely apologize for any inconvenience this may have caused you, and we are committed to making things right. In the meantime, we greatly appreciate your patience and understanding during this difficult situation. Please rest assured that we will continue working with Royal Mail to locate your returned package and facilitate a suitable solution as soon as possible. We hope you can understand our position in this matter. However, as a responsible business, we cannot issue a refund for an item that we have not received back. We understand how important it is for you to receive a prompt resolution and we are doing everything within our power to expedite this process. ![]() In an effort to maintain full transparency, we have sent you screenshots of the correspondence with Royal Mail as evidence of this unfortunate circumstance. Upon investigation, Royal Mail has confirmed that the item was misdelivered, which is beyond our control. I would like to inform you that we have been actively pursuing this matter with Royal Mail in an effort to resolve the situation as quickly as possible. Furthermore, I understand how frustrating it must be for you to have encountered issues with the return process as well. It is disheartening to learn that the used laptop you received was not in the condition you assumed it would be. Reply from The Big Phone Store Apr 23, 2023ĭear Gavin First and foremost, I would like to extend my deepest apologies for the unfortunate experience you have had with your recent purchase.
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